March 25, 2009

Scrum is a Change Management process!

Right now I'm sitting at the back of the class while my good friend André is conducting an introduction workshop on ITSM (IT Service Management) using the ITIL framework at a major retailer.

He tells a story to illustrate the difference between incident management and problem management. The latter requires a root cause analysis. The aha! moment for me is when he says that root cause analysis is the start of a CM (Change Management) process.

I realise that Scrum is an ongoing change management process. In every daily Scrum meeting, Sprint Review and Sprint Retrospective the team (and stakeholders) inspect their work and their process and make adaptations to improve.

Scrum rules!
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Peter Hundermark

Peter has worked with iterative and incremental software development processes since 1999, focusing on Scrum and Agile practices since 2006. In 2007 he started Scrum Sense in South Africa. He has introduced Scrum into scores of development teams locally and in Brazil. He leads certified Scrum training classes in South Africa and elsewhere. He is a Certified Scrum Coach and Certified Scrum Trainer.
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Peter Hundermark

Peter has worked with iterative and incremental software development processes since 1999, focusing on Scrum and Agile practices since 2006. In 2007 he started Scrum Sense in South Africa. He has introduced Scrum into scores of development teams locally and in Brazil. He leads certified Scrum training classes in South Africa and elsewhere. He is a Certified Scrum Coach and Certified Scrum Trainer.

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