March 18, 2013

Lean Kanban Nordic presentation: Business people as bottlenecks

Presentation given at the Lean Kanban Nordic 2013 conference in Stockholm on 13th March.

In a manufacturing process a bottleneck is any step whose capacity is less than the demand placed upon it. From an organizational perspective bottlenecks are both physical and non-physical: systems, equipment, processes, policies and …people.

Bottlenecks limit a system's output/outcome, they lead to queues, waiting times, lost opportunities, etc. In one word: waste. They should be removed.

While we should always look at the system before blaming people, sometimes bottlenecks are indeed people, business people in particular. Should we just remove them :) or can we find other ways to address this issue?

I took a look at how Kanban may help us in identifying and dealing with it. Hint: it is not (just) a matter of capacity.


agile42 offers an extended series of trainings on these matters including Agile, Lean & Kanban Coaching where we coach your teams on interdisciplinary agile skills. 

Image of mgaewsj

Gaetano Mazzanti

My background includes a long experience as a manager in the Software and Machinery Industry. I worked in USA and India leading distributed teams in advanced software projects (CAD/CAM, PLM, Industrial Automation, Plant Control and Supervision). As a coach I am now trying to help organizations to change embracing Agile and Lean values and principles. I am a WIP limit addict :) and a KCP
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Image of mgaewsj

Gaetano Mazzanti

My background includes a long experience as a manager in the Software and Machinery Industry. I worked in USA and India leading distributed teams in advanced software projects (CAD/CAM, PLM, Industrial Automation, Plant Control and Supervision). As a coach I am now trying to help organizations to change embracing Agile and Lean values and principles. I am a WIP limit addict :) and a KCP

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