April 14, 2015

DevOps Metrics: Lies, Damned Lies and Statistics

Gaetano Mazzanti presented a talk at IDI2015, the Italian DevOps day, about the need of metrics that are useful in an Agile and Lean way

There are tons of metrics available for IT Operations. ITIL mandates/suggest a number of them. They can be related to Technology, Process, People, Service. But are they really needed? The good news: in general only a few. The bad news: every context is different and you will have to understand on your own which are relevant for you – and they should (better) change over time.

Metrics and KPIs may (do) foster bad behavior. It’s pretty easy to cheat and lie about numbers and statistics. As the say goes “tell me how you measure me and I will tell you how I behave”. This is true in particular when numbers are used for performance reviews and for local optimization. Agile and Lean have a lot to say about metrics and why and how they should be used.

At the Italian DevOps Day 2015 in Bologna I discussed with the audience some of these. Here are my slides and pointers.


Image of mgaewsj

Gaetano Mazzanti

My background includes a long experience as a manager in the Software and Machinery Industry. I worked in USA and India leading distributed teams in advanced software projects (CAD/CAM, PLM, Industrial Automation, Plant Control and Supervision). As a coach I am now trying to help organizations to change embracing Agile and Lean values and principles. I am a WIP limit addict :) and a KCP
blog comments powered by Disqus
Image of mgaewsj

Gaetano Mazzanti

My background includes a long experience as a manager in the Software and Machinery Industry. I worked in USA and India leading distributed teams in advanced software projects (CAD/CAM, PLM, Industrial Automation, Plant Control and Supervision). As a coach I am now trying to help organizations to change embracing Agile and Lean values and principles. I am a WIP limit addict :) and a KCP

Latest Posts

Manage flow, not people!

Flow is King. Agility is a side-effect.

Image of mikefreislich

Mike Freislich

Double Down on Scrum Fundamentals: Help Remote Teams Thrive

Teams have moved to remote work: the great news for Scrum teams is that you already have the building blocks in place allowing you to succeed

Image of daniellynn

Daniel Lynn

Agile Coach
Image of davesharrock

Dave Sharrock

Agile coach passionate about getting things done; helping teams exceed expectations, delivering organizational excellence, and all while having fun doing what they do.
Image of barbara.schultz

Barbara Schultz

Complexity, Chaos, and COVID-19

Applying Cynefin & Complexity Thinking to navigate the COVID-19 crisis: a panel webinar recorded on April 2, 2020

Image of davesharrock

Dave Sharrock

Agile coach passionate about getting things done; helping teams exceed expectations, delivering organizational excellence, and all while having fun doing what they do.

Like a breath of fresh air...

Boost your Easter weekend with Carrington-Brown's Rap for agile42

Image of marion

Marion Eickmann

I am one of the founders and the executive director at agile42. I have supported strategic product development and leadership development for longer than 15 years. Since 2007 I have been realizing local and global agile projects with agile42's international team successfully. You like to talk about: ORGANIC agility, complexity, resilience, organizational culture & Agile? Just send an email :-)