Tag Archive for: product owner

How to Become a Product Owner

Product Owners bridge the gap between customers, stakeholders, and the development team, playing a crucial role in delivering competitive products to market as quickly as possible. A good product that delights customers is the core of any successful business, so it’s no wonder that people who are in charge of developing good products are in high demand. This article will provide you with an overview of how to become a Product Owner, listing the skills, traits, certifications, and steps to take on this journey. 

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Prioritising with Cost of Delay

This week the “Meet the Coach” webinar series delved into the interesting topic of “Prioritising with Cost of Delay”. The presentation went really well and we had many people listening, once again. It makes us happy to see so many people returning to our webinars, with new faces joining all the time. We hope to see you all again soon! 

Whether it is for large initiatives or items on the product backlog, prioritising work is something many organisations are struggling with. Some choices will have different impacts for certain stakeholders. Often it is hard to keep things objective, since there are opinions, ego’s, status and emotions involved. Ordering by value is not always as linear as you would expect. In many cases we are comparing apples with oranges, for example how do you compare an initiative to attract new users with quality improvements?

In the webinar we looked at different aspects related to comparing items and I explained the concept of Cost of Delay and how it can be used as a prioritisation technique. Below you can find some of my suggestions from the webinar. 

 

 

 

If you missed out on the webinar, don’t worry! We have the recording available for you. Feel free to share it around with friends and colleagues. The recording of the session is available on YouTube. If there is anything we can help you with regarding this topic, feel free to contact us.

 

 

As mentioned in the webinar, if you want to learn more about Cost of Delay, or how to work with stakeholders, how to make choices and how to be a good Product Owner – join a training with us! 

The Product Owner journey starts here.

Take the first step on the journey by attending Certified Scrum Product Owner training.

In this training you will learn the theory of the Scrum Framework and work through tools to enable great Product Ownership. The CSPO course is appropriate for aspiring Product Owners, business analysts, managers, project managers, and organizational team leaders seeking a deeper understanding of the Product Owner role, and how to improve Product Ownership in their organization. 

If you are already a CSPO, take the next step and deep dive with Advanced Certified Scrum Product Owner training . All upcoming trainings can be found online. Please bare in mind that in order to receive an A-CSPO certification it’s required to hold a valid CSPO certification with Scrum Alliance and validate at least 12 months of work experience specific to the role of Product Owner (within the past five years).

We run all our trainings both remotely and in-person! If your organization would prefer a private training, we can even look at customising the training for you. Get in touch and we can discuss the best solution! 

And don’t forget about the coaching. At agile42 we do a lot of role coaching, and the support we can give your Product Owners will help their daily work. 

I have shared the slides used during the webinar below: 

 

Here you can learn more about the Business Value Game. The Business Value Game is a tool for estimating the Business Value in software development projects, it helps Product Owners and Stakeholders in sharing information related to Business Values in a relatively short time. It avoids anchoring by asking each Stakeholder to play their estimate card so that it cannot be seen by the others and then all cards are exposed at once.

Here you can order the Planning Poker Cards. Planning poker is mostly used to estimate the effort or the relative size of tasks in software development. The members of the project team come together and estimate each item in a few rounds using the planning poker cards until the team reaches consensus on the size of each item or task.

 

For more webinars and recordings, please look here!
Hope to see you in the next ones! 

 

aerial photography of people

Tips for the beginner Product Owner: How many PO?

Basically, this article is about why it is a bad idea to try to counter a dysfunctional situation by adding more people to the job.

A phenomenon that I encountered often is that companies tend to hire more Product Owners when their setup with one does not seem to work. Can the reflex to just hire more people when the existing ones are not doing what is expected from them help?

Before we take a deeper look into what can go wrong, let‘s summarize how it should be. The three main qualities of a PO are:

  1. Availability
  2. Knowledge
  3. Authority

The Product Owner needs authority. When he says something and gives information to the team, that should be valid and hold. If he cannot say anything because either he does not know or is not allowed to make a decision, this is a major dysfunction.

In order for the Product Owner to make a decision, he needs to be knowledgeable. He needs to know about the product and the product domain. He needs to understand his customers for whom he is building the product, so he needs to be in contact with them. Without knowledge, his authority will not hold and he will lose the ability to make decisions.

And finally, he needs to be available for the Team Members and Scrum Master if they have questions. As well as for the stakeholders when they bring new ideas to the table or have concerns. The best PO is of no use if he is not there to answer a question.

All these qualities enable the PO to optimize the Return on Investment, for which he is responsible. Being responsible also means (apart from the burden) being able to act or decide on one‘s own without supervision. If you are dissatisfied with the work of your PO, the first thing that you should look into is: Is your PO really empowered and can she ultimately shape the ROI? Does she have the tools, like a clear product vision and business values attached to product backlog items? Is the team stable and is she the only channel from whom the team can pull product backlog items?

Often occurring problems after a transition to Scrum is that there are still managers that give direct tasks to members of the team, overrule the decision of the PO or do not really allow him to make decisions. Often, the PO is not allowed to talk directly to customers and stakeholders, so someone else becomes the main source for information that the PO depends on. Lastly, another problem is that the PO is not solely a PO but also responsible for a multitude of other tasks, reducing his availability and focus on the product.

If one of these things is happening, it does not matter how many people are sharing the PO position, it will not get any better.

Normally, one PO can deal with one Team (5-9 developers). Under rare and complex conditions, it might be a good idea to give him a business analyst as an assistant, but at least as often, a PO might also be able to deal with two teams at once. By adding more POs to the job, you dilute the ideal „one face to the team“. If the Backlog is set up as suggested and the team is following the Scrum rules, this will work out.

So before you decide to add more people to the PO position, think about how it could help and if there are no other dysfunctions that need to be solved if your PO tells you that he is overloaded.

Conditions, where it is a good idea to put more POs on the job for one team, is when you have a lot of „disruptiveness“ of the business and have to work out different „branches“ of strategy or be prepared for quickly opening opportunities. Another one may be a highly complex outside world with many different stakeholders that you need to care for. When you should do this, keep in mind that you need a shared responsibility for the ROI and a clear distinction of who is responsible for what.

Tips and Tricks for the beginner Product Owner

Most people are afraid to fail. Shame is at the core of the fear of failure, psychologists say (see Dr. Brené Brown @TED). The problem with fearing failure, though, is that it does nothing but help you fail.

In our western culture, shame is a driver to get others to do things. By using shame and guilt as tools, we do not only burden us with an emotional baggage that is wearing us down emotionally, but we also create a lot of dysfunctions as we hide mistakes in order not to be blamed.

Transparency and courage are values shared by most of the agile approaches, Scrum in particular, the opposite of shame and guilt. We can choose to try to live our lives on our own terms: either by trying, failing and learning or by remaining in the swamp of shame and guilt and not improving. When you feel guilty and ashamed, you behave accordingly. Your mind will keep thinking about what happened and will not allow you to change anything as this would mean acceptance of the failure.

If all went well the first time we tried, we would never ever get any better. As we strive for perfection, we should embrace failures as they give us the chance to grow. Inspection and adaptation require reflection on things that could have gone better. From my experience, once people accept that they basically constantly „fail“ in the way of retrospectively not having chosen the best approach for what they wanted to achieve, they harness the incredible power of creativity and courage and gain the intrinsic motivation to do better at every future step (see Drive).

Shame is a tricky concept and a very useless one too. It has been rooted deeply in our society for maybe longer than a millennium, and that is by far too long a time. As eastern (buddhist and hindi) cultures show us, there is no need for that concept. So stop seeing yourself as a bad person because you did something wrong. Consider yourself lucky that you were given the opportunity to change your future behavior.

So accept that you could have done better, every second of your life, If you had had your current knowledge. You did the best you could, and given the situation at hand, that‘s all you could have done anyway. Wouldn’t it be awesome if we recognized a few of these „failure moments“? Wouldn’t they be an evidence that we have learned something and we can harness the power of learning to improve?

Throwing the concept of guilt and shame overboard is the first step in the direction of good agile risk management. We know that all of us could have done better constantly. So after we accept that fact, we can think about ways to make the biggest mistakes transparent.

So why should we embrace to fail fast? When diving into a new project, I am often confronted with a situation where the management fixed the time and release date, the scope of what should be released and also the quality in terms of SLAs. The first question that I ask under such conditions is: „When do you want to know how badly you are going to fail?“

While the question might be a bit confrontational, the discussion thereafter is awakening most of the time. If the „iron triangle“ (scope, time and quality) is fixed, than it is better to know as fast as possible if the plan is off or not, so that we can react and soften the damage.

As a manager, the worst thing that can happen are surprises for which expectations management is key. Agile methods are the best tool I know to get the most trustable and fast results. Worse than having bad results is having bad results late.

From my practice as a Product Owner, you need a tool to manage releases, not only Sprints. So what I do is to set up a release map and give the developers some overview about the planned high level requirements. In return, I ask them to give me a rough relative estimation about the effort of each of those requirements. Once the first requirements get broken down to little pieces, and the little pieces get estimated, I start knowing more and can do recalculations. With every completed Sprint, I gain knowledge about the progress and even in very large projects, it does not take long to get a good idea about: when it will be finished, or if we need to tighten the scope. This helps  significantly when dealing with multiple stakeholders. Particularly, conversations tend to get way more concrete when I am approached to enlarge the scope. It is easier and faster to forecast the impact of any given change.

So embrace failing fast and don’t fear to be ashamed! Every failure is a new learning opportunity if you accept it as such. Once it is there, you cannot change it anyway, but you have the chance to make the best out of it—learn something from it.

Tag Archive for: product owner

Certified Scrum Product Owner (CSPO) Training

Certified Scrum Product Owner (CSPO) Training

This course is an intense introduction to Agile Product Management, requirements definition and the Scrum framework.

The Product Owner Journey
  • Duration: 16h
  • Delivery: Remote / Face-to-face
  • Certifications: CSPO Certification (Scrum Alliance)
  • PDU: You can claim 14 PDUs for this training

Overview

Our Certified Scrum Product Owner (CSPO) training class is a learning experience that provides students a full immersion into what it takes to be a great Product Owner. You will learn the theory of the Scrum Framework and then we work through tools to enable great Product Ownership. 

The class is presented in a highly interactive and collaborative format with elements of lecture, classroom discussion, exercises, games and simulations, smoothly blended throughout the class. We will approach the class at a sustainable pace and endeavour to take breaks often, to allow our brain to stay focused and our body to recharge when necessary. 

Upon completion of the class, students will receive their Certified Scrum Product Owner (CSPO) certification and badges from the Scrum Alliance.

“The training reinforced for me the paradigm shift from the waterfall approach in a monolithic organization to Agile’s concept of servant leadership. Yes, I’m leading the team, but I’m here to enable your success.”

Michael M.

Pre-requisites

There is no pre-requisite for attending this class.

Target audience

The Certified Scrum Product Owner course is appropriate for aspiring Product Owners, business analysts, managers, project managers, and organizational team leaders seeking a deeper understanding of the Product Owner role, and how to improve Product Ownership in their organizations

Training topics

  • Scrum in a Nutshell
  • Understanding the role of the Product Owner
  • Techniques for building a compelling product vision 
  • Expressing the Product Goal using Opportunity Canvas
  • Models and techniques for prioritizing product features
  • Practical methods to understand your key customer segments
  • User Story Mapping: creating a shared understanding of customer needs
  • User Stories: eliciting and clearly defining stakeholder needs
  • Effective ways to create and refine a Product Backlog
  • How Product Ownership works with multiple teams

Included in the training

  • Product Owner Certification
  • Certificate + two-year membership to the Scrum Alliance
  • Slack channel to continue collaborating with your classmates after the class and access trainers to ask questions
  • Link to the Do Better Scrum booklet
  • Option to join the agile42 Community and get access to a number of free learning resources, like books, articles and videos
  • Life-long warranty on the course: e-mail access to the trainers

In case of a remote training

  • We will use Zoom as a video conferencing platform. 
  • We will use Slack as an additional messaging channel.
  • We will use Miro as an online whiteboard for digital collaboration.

Why agile42?

  • Experience: Over the years, agile42 has delivered Scrum & Agile training to thousands of professionals worldwide. Our instructors have decades of experience using and coaching Scrum in hundreds of organizations large and small.
  • Excellent ratings: We consistently receive excellent ratings from our participants. 
  • Techniques: In all of our classes, we use techniques from Accelerated Learning and in particular principles and concepts from Training from the Back of the Room
  • Engaging: Our courses are highly interactive and fun – not a PowerPoint assault, and our participants stay engaged throughout the class, learn by doing, and have fun along the way. When learners talk and teach, they learn. -Sharon Bowman
  • Practical and Memorable: Participants learn through hands-on exercises – creating high knowledge retention.
  • Sustainable: We are contributing to a greener planet by decreasing our carbon footprint by not having people travel to the venue, and less paper usage in terms of flipcharts and post-it notes.

Upcoming training