Navigating Conflicts

R2.450,00 (excl. VAT)

*Pricing only applicable to persons residing in Africa*

SKU: navigating-conflicts-za Category:

This course is designed to help you understand the nature of a conflict and its dimensions, the possible reasons why a conflict escalates, and what strategies you can use to deal with conflicts.

Upon completing this course, you will be able to:

  • Define what conflict is
  • List at least five elements that might cause conflict and describe at least three
  • Repeat the five dimensions of conflict and explain at least two
  • Define the seven levels of conflict escalation
  • Discuss how to deal with conflicts
  • Recognize that conflict arises from unmet needs
  • List the four steps for a non-violent communication

View the full Navigating Conflicts course details.