agile42 eLearning Course

Navigating Conflicts

This course is designed to help you understand the nature of a conflict and its dimensions, the possible reasons why a conflict escalates and what strategies you can use to deal with conflicts.

The course is also available in the following languages/countries:

•🇿🇦 South African Rand •🇹🇷 Turkish Lira🇧🇷 Brazilian Real

A training that truly everyone should take!
Jan V.
Sales Project Manager

Upon completing this course, you will be able to:

    • Define what conflict is
    • List at least five elements that might cause conflict and describe at least three
    • Repeat the five dimensions of conflict and explain at least two
    • Define the seven levels of conflict escalation 
    • Discuss how to deal with conflicts
    • Recognize that conflict arises from unmet needs 
    • List the four steps for a non-violent communication
  • Duration: 2-3 hours
  • You will have access to the course content for 30 days from the date of purchase.
  • Discount: If you would like to purchase this course for a team, please contact us.
More information

Conflict challenges us to think harder, to be more creative, to develop greater understanding, and to search for alternative avenues that are more efficient, more effective, and more productive; if we learn to handle them constructively.

This course will help you address conflict in the workplace and therefore avoid that unattended conflicts reduce morale, hamper performance, and increase stress. This affects the output of the work group and can have a profound impact on organizational performance.

Target audience

The course is mainly designed for Scrum Masters, team leaders, team coaches who are not new to Agile and Scrum, but want to become more effective in helping their teams and organization navigate through conflicts.

The course is also intended for anyone who is struggling to show effective coaching skills in addressing team conflicts: engineers, business analysts, project managers, senior leaders.

Team coaching is now used across industries, so marketing specialists, data scientists, HR representatives, and other professionals looking for a better way to nurture high performing individuals, teams and organizations are encouraged to take the course.


Training topics
    • Definition of Conflict
    • Components of Conflict
    • Dimensions of Conflict
    • Conflict Escalation
    • Dealing with Conflicts
    • Non-Violent Communication
    • Practice

Background on Navigating Conflicts

Conflicts are a natural and normal part of everyday life – they form in our close relationships, in our workplaces and on an international level. Conflict is inevitable and the outcome doesn’t have to be negative.

By completing this course, you will get introduced to the art of navigating conflicts and how you can help your team use them as a growth opportunity rather than a threat. You will learn effective models that will help you make sense of conflicts and structured approaches to map and mediate conflicts to avoid the breakdown of relationships.

The course is composed of a mix of instructional reading texts, resources, practice recommendations and interactive quizzes, which aim at stimulating different parts of our brain and thus help learn more and retain the learning longer.