Navigating Conflicts

• Duration: 2-3 hours
• Access: You will have access to the course content for 30 days from the date of purchase.
• Group discount: If you would like to purchase this course for a team, please contact us

Conflict is a natural and normal part of everyday life, and it is inevitable – it forms in our close relationships, in our workplaces and on a broader societal level. However, just because conflict exists doesn’t mean the outcome will be negative. A big problem is that there is limited workplace conflict resolution training, and teams are left to resolve things without any tools, skills, or recourses. This online course aims to change that.

This course will introduce you to the art of navigating conflict and how you can help your team use conflict as a growth opportunity, rather than viewing it as a threat. Conflict challenges us to think harder, to be more creative, to develop greater understanding, and to search for alternative avenues that are more efficient, more effective, and more productive; if we learn to handle it constructively. In this short course, you will learn effective models, tools, and frameworks that will help you make sense of conflicts and structured approaches to map and mediate conflicts to avoid the breakdown of relationships.

The course is composed of a mix of instructional reading texts, resources, practice recommendations and interactive quizzes, which aim at stimulating different parts of the brain and thus help to internalise and retain information better.

Target audience

This course applies across many industries, sectors and roles. It’s a great fit for organization who want to upskill their teams through workplace conflict resolution training, and we offer group discounts to this end. However, it’s also great for indivduals at any level of organizations, from leaders who are hoping to improve their leadership soft skills to young professionals who are learning new skills to give them a head start in their early career.

The course is intended for anyone who is struggling to show effective skills in addressing team conflicts: engineers, business analysts, project managers, senior leaders, marketing specialists, data scientists, HR representatives. Other professionals looking for a better way to nurture high performing individuals, teams and organizations are encouraged to take the course.

The course is malso a great fit for Scrum Masters, team leaders, and team coaches who are not new to Agile and Scrum, but want to become more effective in helping their teams and organization navigate through conflicts.

Course outcomes

1. Define what conflict is
2. List at least five elements that might cause conflict and describe at least three
3. Repeat the five dimensions of conflict and explain at least two
4. Define the seven levels of conflict escalation
5. Discuss how to deal with conflicts
6. Recognize that conflict arises from unmet needs
7. List the four steps for a non-violent communication