Jan. 12, 2015

When NOT to Coach

There are situations where you feel encouraged to coach but the context doesn't make it the best approach and something else is more appropriate

Coaching is a fantastic way to engage with people and help them to achieve great results, but coaching is not the answer to everything. There are situations where you feel encouraged to use your coaching skills but the context does not make coaching the best approach. Something else is more appropriate! The purpose of this blog post is to sharpen your awareness on when to coach and especially when NOT to coach.

The word no made from jigsaw puzzle pieces

One of my beginners mistakes as a coach was when I was approached by one of my colleagues in a previous job. She had just taken on the responsibility of being the project lead of the marketing department in the company, and she wanted my advice on how she could develop her skills in this area. To be specific: Which Project Manager Education would I recommend? I took this situation as a great opportunity to use some of the coaching tools and skills I recently had learned. So I started bombarding her with powerful questions and the like, but forgetting to actually agreeing with her about what kind of conversation we were having. During this conversation she became very frustrated with me. She just wanted my advice, but whenever she asked me a question, she got at least two other questions back in return. Did I serve her well? Absolutely not!

Looking back on this situation I realized that coaching is not the answer to everything. There are situations that call for coaching and situations that absolutely do not call for coaching.

Agile coaching differs from pure coaching

Agile coaching is different from pure coaching, because sometimes we as agile coaches really have the answer or at least, we have our own agenda for the interaction we do with the team or person we coach (Siegfried Kaltenecker and I explained about this in our article: Agile & Systemic Coaching). Therefore, an agile coach needs to have awareness about different engagement approaches, reflect on the situation and pick the approach that serves the purpose in the best way. As discussed by Ralf Kruse in his blog post: My understanding of effective Agile Coaching, an agile coach needs to be able to switch between the positions of Coaching, Teaching, Mentoring and Advising people. In addition to that I would like to add Role Modeling, because a good agile coach needs to live by the Lean and Agile values, being a living example for others. These approaches are collected in what we call the Coaching Approach, which is part of our Team Coaching Framework. Here we take Coaching as the basis position, from which we can choose to involve other positions, but we always comes back to coaching.

If I would have been aware of our Coaching Approach at the time when my colleague asked me about the project management training, I would have been able to serve her better.

Open and closed contracts

In my blog post: Have a structure for your coaching conversation, I introduced a format  to better structure a coaching conversation. An essential part of this format is to agree with the coachee on the topic and approach of the conversation. We call this establishing the contract. When you are doing pure coaching establishment of the contract is open, which means that you as the coach are open-minded and you follow the coachee on the topic he or she wants and you comply with the decisions on the approach made by the coachee. As an experienced coach, you of course have been giving suggestions to the approach, but the coachee decides which to follow.

However, coaching conversations can also be held with fixed or closed contracts. Closed contracts are for when the coach is having something on his or her mind - seeing potentials for improvement for the coachee. This can for example be when the Scrum Master have observed dysfunctions during a sprint and wants to address this with the team at the retrospective; it can be when the agile coach sees inappropriate behavior in the acting of the Scrum Master or Product Owner; or it can be when a manager wants an employee to improve on an area not yet realized by the employee.

When establishing a conversation with a closed contract, the coach shall be firm on the topic and also more directing when it comes to deciding on the approach than she usually would be. Closed contracts are often initiated by expressions like: “As your Scrum Master, I have observed some obstacles in the way we handle xxx. In my experience this is a problem. Therefore, I would like us to discuss which challenges we have in this area and I want us to decide what actions we are going to make in the coming time to improve on this matter. I suggest we do this in the format of a coaching conversation where I will be your coach”. It is of cause important to have the coachee(s) committed to participate in this conversation, accepting the frame that you are setting.

If you are using coaching as someone who is superior to the ones you are coaching, is it especially important that you are constantly aware of which perspective you are speaking from. Are you speaking as the manager/ScrumMaster/agile coach or are you speaking as the pure coach. Make it explicit when you are talking as someone else than the pure coach.

Coaching is not the right approach for giving feedback

If you have started using coaching from a managerial perspective, you probably feel encouraged to use this approach for as many of your conversations as possible. But be aware: coaching is not for any kind of conversation.

If you are planning to have a conversation with a person or a team where the purpose for you is to deliver a certain message, coaching is not the approach. Especially not, if your are giving specific guidelines or even dictating how certain matters are to be handled in the future. To go to the extreme: If you are warning someone about the consequences of his or her behavior or even firing the person, coaching is an absolute no-go. However, inviting the person to a series of coaching conversations (probably with closed contracts) as follow-up of a warning, can be a splendid idea. It shows your interest in investing in the person after all.

It is not therapy

In my blog post about keywords and levels of listening I stated: “Coaching is for well-functioning people, who want to reflect on a matter and find new ways to act with the purpose of improving their situation”. That means: coaching is for people that are mentally healthy and as a person practicing coaching, you have a responsibility of not harming the person you are coaching.

Practicing coaching does not make you a psychologist or a therapist, you are still just an ordinary person who is practicing coaching. Therefore, if you have the slightest concern that the person you are consulting actually needs therapy instead of coaching, it is your responsibility to end the coaching conversation and help the person to consult a professional person with the right skills. How will you know? Well, as I once learned from a pilot about landing an airplane: If you are in doubt, then you are not in doubt! Meaning: if your are concerned that your are on the wrong path then act as if your are on the wrong path.

A pilot in doubt will make a fly-by and initiate a new landing attempt. A coach in doubt will end the coaching conversation and help the coachee to meet the right professional person. It has happened once or twice to me in my career of practicing coaching and I am happy that I did not just move on, experimenting with the coachees mental health.

Photo by Horia Varlan, on Flickr

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Bent Myllerup

People, and helping people to success is the most important matter to me. I think that agile is a great platform to achieve this - that is why I became a coach. I am a member of the agile42 coach team, based in Denmark, and as a CSC and CST I coach and train people in Scrum and agile approaches. I coach from systemic principles and have the quest of bringing agile to embedded product development.
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Image of bentmyllerup

Bent Myllerup

People, and helping people to success is the most important matter to me. I think that agile is a great platform to achieve this - that is why I became a coach. I am a member of the agile42 coach team, based in Denmark, and as a CSC and CST I coach and train people in Scrum and agile approaches. I coach from systemic principles and have the quest of bringing agile to embedded product development.

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