The Hitchhiker’s Guide to Agile Coaching

The Hitchhiker’s Guide to Agile Coaching

The Hitchhiker’s Guide to Agile Coaching

agile42 coaches are happy to publish the first version of the introductory reference for new Agile Coaches as well as experienced ScrumMasters

What is this guide?

With this book, we wanted to create an introductory reference for new Agile Coaches as well as experienced ScrumMasters. It contains much of the theory that we teach our new colleagues at agile42, and hopefully lots of insights for new coaches. This is the book we wish we had when we started out as agile coaches, and it’s now available to download free of charge.

About the authors

The agile42 coaches are experts. We take great pride in our tradition of coaching, which is continuously being adapted to the needs of the company and teams. Our approach is simple, but not easy, and here are some of the tools we use.

Copy of The Hitchhiker’s Guide to Agile Coaching signed by agile42 coaches

The book is primarily about coaching, but not so much about agility. We are not going to explain e.g. why it makes sense to slice large work items into smaller independent pieces, or how to choose between synchronized and unsynchronized releases. There are plenty of good books around for those purposes. We assume that all readers have adequate working knowledge of all things agile.

Instead, we are going to teach you the basics of listening, how to maintain a structured conversation without inserting content, and how to facilitate conversations in teams. We’ll talk about how to help a group of people form an effective team and how you can help create heedfulness and synergy in a team. We’ll present structured means of collaborating on a team with ScrumMasters, development managers and other agile coaches. We’ll cover why change makes people nervous and discuss different ways of overcoming that.

All of this and much more is now available in one book. Becoming an agile coach is a journey that has no end… and that’s why the name of this book is The Hitchhiker’s Guide to Agile Coaching.

Since this book was written by a team, we have chosen not to stand out individually. Instead, we have been writing this book as if it were software developed by a team. However, we can disclose that the main culprits include a number of CECs, at least one CTC, and a couple of CSTs. This is the very first public release and it will be improved and expanded with the feedback of the community. We are happy to show it to the world for the first time.

The agile42 coaches are experts. We take great pride in our tradition of coaching, which is continuously being adapted to the needs of the company and teams. Our approach is simple, but not easy, and here are some of the tools we use.

Organizational Culture: Why it Matters and How to Improve it

Company culture is often associated with having a ping pong table in your office, after-work drinks on a Friday, or a framed value statement on your wall. But organizational culture is so much more than that, and it is the driving force behind innovation, growth, and sustainability. In this article, we will explore different types of organizational culture that exist and the signs of a toxic one, plus how you can work towards a culture that is more aligned with your goals. 

Read more

A decision making approach for resilience

Decision-making is an essential process in every organization and can be used as a proxy for the level of resilience and agility. There aren't any right or wrong ways to decide and there are trade-offs involved in each approach.

For example, centralized decision-making processes lead to more coherent decisions at the cost of longer information flows and synchronization delays. If decisions are distributed and frequent, the organization might instead be more autonomous and responsive at the cost of process coherence. In both cases the downsides can be partially offset, e.g. by deploying information systems or by increasing the cultural coherence.

In our latest webinar on November 16th, called “A decision making approach for resilience”, continuing the series on ORGANIC agility topics, we explored Principle #2 and how to use a common and transparent framework for decision-making processes which adapts to each specific context.

Using the Cynefin framework as a guide, we have created a specialized approach to decision-making based on the Cynefin domains, separating out two processes, which are both critical for resilience:

  • Situational analysis: this is how the people making the decision perceive the context in which the decision needs to be made.
  • Decision-making: how the actual decision-making is carried out, based on the situational analysis.

Both parts of the decision-making process are critical for resilience. In order to quickly recover from failure and adapt to changing circumstances, the organization must have the ability to manage the trade-off between speed, risk, and anticipated consequences.

We explored how a situational analysis can be done, through both individual and group sense-making, and we provided an overview of possible decision-making based on context:

  • When the problem at hand is self-evident and doesn’t require specific knowledge or expertise, the organization must have defined policies, processes or tools in place, so that every employee knows when such constraints apply, either because they are common sense or because they are explicitly taught as part of the organization's on-boarding process. The way to improve decision making in this context is to hold regular reviews of those policies and see if small changes can improve the quality of decisions. 
  • When some sort of expertise or analysis is necessary to make a decision, then the approach to decision making is to identify the experts in the specific domain, allow them to provide options (vetted through peer review) and then decide based on those options. To improve decision quality, multiple experts can collaborate, facilitated by a non-expert who can introduce naive questions, avoiding the risk of analysis paralysis and a limited expert point of view. If the experts cannot decide between multiple coherent options within a reasonable amount of time, we might follow into the next scenario.
  • When it is impossible to analyze a situation given the high level of volatility and uncertainty, then the approach to decision making is to run multiple parallel probes, in the hope that certain patterns will emerge that will help decision making. Under such conditions expertise doesn’t play a role, and in fact can hinder if experts cannot see beyond the scope of their expertise, and instead of exploring potential patterns they see every new input through their pre-existing mental models (to an expert in hammers every problem will be a nail).
  • When in a true crisis, it is impossible to analyze the situation, because the volatility is so high that even experimentation won’t help. The only way to proceed is to make decisions with authority as fast as possible. A bad decision is better than no decision at all, as it will create some constraints that will allow patterns to emerge in the system. We recognize such situations as chaotic and very energy-draining, but the presence of constraints and creation of coherence will allow us to move back into a context where experimentation is possible.

Last we discussed how organizational Archetypes can influence the way these decision making patterns are implemented in practice.

 

If you want to know more, you are welcome to join one of our upcoming trainings ORGANIC agility Foundation valid for Certified Agile Leadership - Essentials, Teams & Organizations

  • 08 - 11 February 2021
  • 06 - 09 April 2021
  • There is a BLACK FRIDAY discount valid until 27.11.2020

 

 

You are also welcome to have a look at our book ORGANIC agility Foundations: Leadership and Organization!

 

 

The recording is available online. Feel free to watch it again and share with your network. It is also available on YouTube.

 

Below you will find the slides, with some further content. Please also feel free to share the slides around.

 

Connect with us on social media, to stay updated with blogs, webinars, training and other events which support your learning journey :) We hope to see you in the webinar regarding Principle #3 in January

From here you can check out post and upcoming webinars! The list is updated frequently.

 

Have a great week everyone!

Growing as a Scrum Master and Beyond

Last Wednesday, the 11th of November, we ran our webinar "Growing as a Scrum Master and Beyond"! This topic clearly resonated with many, as we set a new record number of participants. We spotted familiar names who have been following us over the years, and many new names we hope to see again. It makes us happy to see our webinar network growing! 

We had the great honour of welcoming two guests on this webinar, Jelena Vucinic and Bob Stomp, who joined our CSP-SM training this fall. Together with agile42 trainers & coaches, Giuseppe De Simone and Niels Verdonk, we hope they provided you with the content you were after. 

As the coaches mentioned early on in the webinar, being a Scrum Master in a company is much more than just attending a 2-day training to get certified. Whilst your role is to primarily coach the team, it is also to teach, give advice, be a mentor and role model of the Agile and Scrum values and principles. This is not always an easy task. The knowledge and skills you need as a Scrum Master will grow through education, perhaps some additional coaching and most of all the experience and support of other Scrum Masters in your organization and network. 

As Jelena mentioned during the webinar, a typical day for a Scrum Master is not only to facilitate Scrum meetings, however a multitude of other undertakings. You observe the team, prepare for meetings, follow-up action points from meetings, handle impediments, have 1-on-1 meetings with the team members and stakeholders when needed and think about new ways in which you can help your team.

The webinar attendees were particularly interested in the ways you can grow as a Scrum Master, for which there are various paths. You can of course take the training provided on the Scrum Master growth path as visualised in the diagram below. Each training goes deeper into the content of the Scrum Master, and you will gain valuable new skills and learnings to add to your toolbox. The below diagram shows the steps to become a CSP-SM: 

 

We recommended reading The Hitchhikers Guide to Agile Coaching and checking out the post on 5 books we believe every Scrum Master should read.

Other training we offer is the Advanced Team Coaching Course which we recommend for those who already have CSM certification. There is also the ICAgile Team Facilitation Certification to support you as a Scrum Master. Furthermore you could consider coaching from one of our Agile coaches, for example, to grow you or your team of Scrum Masters.

Many of you listening asked us about the whole CSP path, how to grow skills and mindset as well as next steps after CSP-SM certification, and we feel that depends on what skills you wish to deepen. Below you can see examples of next steps, and our Mentoring programme can assist you on these paths. Mentoring is a long term commitment both from your side and the Mentors side, and this is a great opportunity to meet like-minded people, and to grow and learn together. 

If you would like to explore next steps on your individual growth path and/or like to enquire about our Mentoring programme after the CSP-SM, please get in touch with us and we would be happy to help.

Our upcoming trainings can be found here - take the next step on your journey with us!

The recording is available online. Feel free to watch it again and share with your network. It is also available on YouTube.

 

Below you will find the slides, with some further content. Please also feel free to share the slides around.

 

Connect with us on social media, to stay updated with blogs, webinars, training and other events which support your learning journey :) 

 

Have a great weekend, and don't forget to check out post and upcoming webinars!

Cultural Awareness and Coherence (ORGANIC agility Principle #1)

On October 14, I held a webinar about the first principle of ORGANIC agility. Together with 50+ participants, we explored the importance of culture and various ways of making the culture visible both in theory and practice.

Culture is, briefly, “the way we do things around here”. It is the context of all activities within an organization and sets the norms for what behaviour is acceptable and what is not acceptable. It has a very strong influence on how people behave. And companies that are unaware of their culture, uninterested in what it means, or lacking the right tools, risk ending up with a culture that does not fit their strategy.

Culture also plays a very important role in determining how people react to change. If the culture is incoherent, people will find it difficult to agree on which way to go. They may also react to changes in wildly different ways.

What to do about it? It’s clear that culture is complex and can't be designed. We simply can't draw up an “ideal culture” and then deploy it. What we can do instead is measure what we have, and influence it to create more of a certain type of behaviour, and less of another. By running small safe-to-fail experiments, we can try out different approaches and see what works.

When measuring culture, we can choose from a large number of dimensions, including proactivity/reactivity, subordination, risk appetite, emotionality, masculinity/femininity, conflict resolution, power distance, etc. etc. As it turns out, the two most important dimensions — the ones with the strongest explanatory power — are outwards vs. inwards focus, and flexibility vs. control. They form the basis of the Competing Values Framework.

 

If you want to measure your culture in your organization, you can have a look at our Organizational Scan here.

A company would start by taking a baseline. A month or two of continuous sampling is typical, in order to even out temporary fluctuations. We then run the survey continuously, following the organisational culture in general but also tracking our pilot/experiment teams specifically. What happens over time? If the experiments are giving positive results, we should see the experiment teams migrate slowly in the desired direction.

Leadership styles are going to be particularly relevant to the change process. Subordinates slowly change their behavior to conform to the leadership style that is visible. Having a conscious approach to storytelling and an awareness of ritualized behavior can also support the change and provide some coherence.

 

Below you can find the slides from my presentation.

The recording is available online. You can watch it again or share it with your network as you see fit. It is also available on YouTube.

During the webinar, I referenced an article on organisational culture. I’ve found it valuable because it gives a decent overview of cultural dimensions.

  • Kim S. Cameron and Deborah R. Ettington. The conceptual foundation of organizational culture. Working Paper #544, The University of Michigan, School of Business Administration, Ann Arbor, Michigan, March 1988.

We also mentioned the Cynefin framework by Dave Snowden which underpins the whole ORGANIC agility framework. 

 

On November 16 @ 16:00 CET, my colleague Giuseppe will be continuing the webinar series with Principle #2 on decision making in context. Here is the link to that webinar, and we hope to see you there.

*Follow this link to view upcoming & past webinars on our website*

agile42 meets Swedbank – in a webinar

As many of you might have seen, agile42, along with our long-standing client, Swedbank, wrote a Success Story about our journey together. Ever since we've been keen to host a webinar on this, to tell the story! We had the honour of inviting Cecilia Kåhrström to join the webinar with us, where she, together with agile42Sweden's, Giuseppe De Simone, walked the audience through the work we did together. 

The journey has been long: some parts of the work with Swedbank began back in 2014. This webinar and the Success Story, specifically focused on the work with Group IT, which started in 2018. A lot has been done together since then, and we are happy to say that we today can call Cecilia and all Group IT leaders and employees, not clients, but friends. 

In the picture below, Cecilia summarized all the activities that supported the achievement of their current level of agility and we are particularly proud of the bubbles on the right. In fact they show the things which Swedbank continued on their own after we left, witnessing the accomplishment of our mission: grow our clients’ capabilities so that they are able to persevere on their path to agility sustainably after we leave.

The discussion between Cecilia and Giuseppe opened up these topics. 

A particular focus was given to one of the most important factors in this Success Story: how the leaders understood early on that agility could not be achieved just by buying and deploying a predefined process. It was amazing to observe how fast they got this clear understanding compared to other leaders we've met that are just looking for a pre-packaged solution. Every organization that is interested in becoming sustainably agile needs to make this journey on their own: you should not worry about reinventing the wheel, because the journey is more important than the goal.

The slides from the webinar can be found here. You are welcome to have a look at them, and for any questions you have, you can turn to us.

This webinar broke our record with questions from the audience. We had more questions than we could answer. From the recording you can hear the answers that we managed to get to live.

If you missed the live webinar, the recording is available here! It is also available on YouTube. Please have a look at it and feel free to share it around with friends and colleagues.

We hope that you enjoyed this Success Story. For any questions, feel free to reach out to us!

*Follow this link to view upcoming & past webinars on our website*

agile42 and Divimove

agile42 + Divimove reference video

agile42's CEO and Founder, Andrea Tomasini, spoke with Tobias Schiwek, the CEO of Divimove, about how Divimove has grown in resilience through agility, with the help of agile42. This discussion has been recorded as a reference video. A fun way to share client experiences and the work that we do!

Divimove, Europes leading digital studio, has recently gone through a major merge, and as a result has had to overcome challenges within the new organization. One of the hurdles was the merging of teams and finding a way of working together. Divimove's aim was not only to grow in numbers, however, also to grow in a coherent way.

The video covers the early days of agile42 & Divimove's collaboration, along with how we helped them visualise their work as well as tools we used to support their transition. Alignment and getting people on the same page was one particular challenge. We found that supporting the new culture and structure became critical, and in the video you will hear in more detail what the outcome of working with agile42 in only 6 months looks like.

Check out the video and listen to the story of Divimove!

Archetypes for change – Leadership coaching in complex times

I wrote an article (08/2020) for the Coaching-Magazin Online about "Archetypes for change - Leadership coaching in complex times" and I'm happy to share the content with you here on our blog. The different archetypes are part of our ORGANIC Leadership® framework which we support organizations with.

Archetypes tie together in an intuitive and powerful way a diverse range of concepts that affect leaders and organizations. This article examines the concept of leader and organizational archetypes. Starting from the root of archetype in myth and narrative and combining this theoretical literature with leadership theories and psychological literature on behavior, it discusses the coaching of leaders through the process of changing themselves and their organizations by understanding their relationship to certain archetypes and the effects of their behavior.

If you want to read the story online, you can do so from Coaching-Magazin Online's webpage.

 

Introduction: what is an archetype?

Archetypes are part of stories: they represent structures or character types that stand for, or even represent, collective ideas, ideals, characteristics, fears, and desires. Some archetypes are almost universally recognizable, such as the self-sacrificing hero, or the loving mother, while others are more culturally specific. It is important to note that archetypes are not stereotypes (Snowden, 2005). People or situations are not shoehorned into them and they are not used for categorization. They just emerge out of repeated collective representations in stories, and we might recognize them when we see them. They also continue evolving as stories are retold or new ones are added into the canon. Because that makes them essentially pattern abstractions with a personality, archetypes can be incredibly flexible and practical: they are instantly recognizable, but rooted in different specificities.

The roots of archetypes go back to ancient Greek philosophy and Plato, who envisioned a world of ‘ideas’, ideal types whose specific reflections make up the real world. They were then picked up in Renaissance philosophy. In the 20th century, the psychoanalysis pioneer Jung gave them clearer shape and much of their modern understanding, identifying archetypes with prototypical images of the world that we all carry around with us, and which are so inherently bound to us that they keep surfacing again and again in our stories. These days, archetypes often feature in narrative research and literary criticism, informing approaches that seek to take a big-picture, comparative view of the word (Campbell, 1968; Frye, 2001).

 

What do archetypes have to do with coaching, leadership, and organizations?

It is clear then how archetypes might be relevant in approaching a book or film, but what do they have to do with coaching leaders? In fact, there are two major connecting points: one has to do with stories themselves, and the other with the kind of understandings and representations that archetypes can support in an organization.

Narrative has of course become a dominant theme in organizational coaching in recent years, with leaders often encouraged to take courses in storytelling (see, for example, Choy, 2020 or Denning, 2005). In fact, narrative goes far deeper than that. The unstructured, natural stories that are told every day around the coffee machine, the stories of success and failure that circulate and justify organizational practices and choices, the elaborate mythology and grand narratives that make up and support organizational values, all these are part of what constitutes the all-important organizational culture (see, for example, Ravasi & Schultz, 2006 or Gabriel, 2004). And archetypes, once we start looking, are one of the elements that crosscut across different levels and connect them, appearing in different forms in all kinds of stories.

By seeing and understanding those archetypes, a point of access in organizational culture in all of its complexity becomes available, which means that we can start affecting it. Archetypes bring together different elements in a natural way. Those studying the art and science of organizations know that the attitudes of leaders in an organization, the underlying culture and structure, and the response of others to those behaviors are connected: directly, indirectly, and sometimes in ways that we cannot immediately see. Understanding archetypes means that these connections are built into our perceptions and interventions without reducing the complexity of both organizations and leadership.

 

Complexity theories of leadership

Mentioning this embeddedness of leadership in partly visible and partly understood networks leads us to necessarily discuss a complex approach to leadership in general. Leadership theories can help us understand what archetypes contain. Given the characteristics of archetypes and the way they are used in coaching (to be more specifically addressed in the next section) it makes sense to turn to complexity theories in particular (Uhl-Bien et al., 2007). Complexity leadership theories were developed as a response to the changing world of work, from a more structured and mechanical to a rapid-based, adaptive one that is primarily built on human knowledge, relations, and capacities. This modern world of work moreover operates in dangerous, constantly shifting markets, sped up even more by technology. Complexity leadership draws from complexity science, which focuses on large, dynamic systems of interconnected components that evolve over time and are in a constant state of change, even without external inputs. In organizations, those components include people and their networks, which brings complexity to a whole other level.

Leadership for an evolving dynamic system should be evolving and dynamic itself or fall behind and desperately try to maintain control of the uncontrollable. In this environment, flexible leadership (now meant as a quality and a dynamic, and not as a position of power or a job description) can create the right conditions to enable responsive evolution, and therefore resilience, and trigger the evolutionary potential of the system without directing it, focusing on speed and learning over efficiency and process control. In order to achieve that, a high degree of well-connected autonomy will be necessary.

Because coaching a dynamic is generally rather difficult, in this article reference will often be made to leaders themselves, with the understanding that they are especially well-placed to influence how leadership is exercised. The rest of this article will focus on how coaches can facilitate through archetypes the emergence of coherent autonomy in a context that enables evolution.

 

Complex-friendly movement through change and coaching for awareness

So how do coaches put that to good use in the process of organizational change, and what does it mean for coaching leaders through it? There are processes for extracting the archetypes that are present in different parts or groups of an organization (see for example Snowden, 2005): contrasting those reveals unarticulated, sometimes critical, variations in perspective. Here, however, we will propose using a series of pre-existing, high-abstraction organizational archetypes that can then be given specific form into the context of application. These high-level archetypes bring together leadership attitudes, organizational expectations, and culture, as well as levels or types of structure and autonomy present in the organization.

The last point is critical, because the range of autonomy levels represented in archetypes makes them an ideal transition tool. The proposed archetypes start from The Expert, characterized by a leader who is the primary decision-maker and communicator with the team. Relationships are one-to-one with the leader and the culture is focused on control. All five high-level archetypes proposed will not be outlined here, but they move in increasing levels of autonomy from The Expert, through The Co-ordinator and The Peer (includes collective decision-making, solid feedback loops, increased responsibility for personal action and a collaborative culture). Finally, at the higher levels of autonomy there are The Coach and The Strategist archetypes, where ultimately leadership is distributed instead of concentrated on the person of the leader, in true complexity fashion, and the leader as a person acts as a strategic conduit between the team and the organization.

 

Identifying relevant archetypes and using them to better understand autonomy

So how does a leader, a team, or an organization know which archetype they can identify themselves with, and use that knowledge to intervene and gradually increase the level of autonomy, and therefore adaptability and speed of reaction, in the organization? As a coach, the process can start with facilitation: in a workshop, people from diverse perspectives share stories of success and failure in the organization and then map those on to archetypes. This shows the coach, not only which archetypes are more typical of the organization, but also which ones people feel more comfortable with and which they consider more effective. Comfort levels are something to take into account in leadership coaching, because pushing premature change will only get rejected and lead to conflict.

Using the most common and successful archetypes as a guide, leaders can start seeing a possible evolutionary path, from the existing conditions to greater autonomy and interconnection within and between teams. The path however is not to the archetype representing the highest possible level of autonomy: it is to the next most autonomous archetype from the one the team is at right now, whatever that is. This is where leadership coaching becomes most crucial, because the key to triggering change are leadership behaviors.

For the practicalities of coaching, leadership behaviors can also be distilled down to six major categories, which of course subsume a whole range of actual actions. These behaviors exist simultaneously in various dimensions, from the perspective of the leader, to the perspective of the team, to ideas of how work gets done and what constitutes success. These overarching behaviors can be described with words like directingdemandingconducting, or catalyzing. Behaviors and archetypes are mutually reinforcing and feed off culture: a leader’s behavior shapes the culture and archetype, while at the same time being affected by it.

 

Coaching leadership through behavior and contextual awareness

From a coaching perspective then, the first step would be coaching on Emotional Intelligence (Beldoch, 1964; Goleman, 1995), observation and awareness. Beyond the debate on the general validity of Emotional Intelligence as a concept, it is used here as a tool that can be particularly helpful in making connections: the leader can observe the way their own emotions trigger their actions which in turn shape the impact they have, so that they realize this chain for themselves and, through practices such as journaling or regular coaching and reflection sessions, build the capacities for observation.

 

 

With awareness heightened, conscious behavioral change can be possible. Going back to the evolutionary path that archetypes have helped us recognize, coaches can associate the present and the desired archetypes with specific behaviors (which are already part of an archetype’s constellation). Each archetype involves multiple different behaviors and these partially overlap between different archetypes, so for the leader the key is to start adopting some of the new behaviors of the desired archetypes, while maintaining those among the old ones that are still present in the goal archetype. This continuity is an important element for change to be accepted and happen naturally. So, for example, if an organization or group is trying to move from The Expert to The Co-ordinator archetype, a leader might still use demanding-type behaviors, but they will no longer be dictating every detail, and will instead move to a higher-level co-ordination. As the leaders’ behavior changes, the structures around it will start shifting as well, as people and structures around them respond to the changed leadership behavior and new rituals and practices (that can be reinforced to support the change) emerge. The key here is that instead of forcing organizational structure to change in appearance only, the leader uses this heightened awareness and sense of direction to change their own actions and practices, and magnify that impact.

 

The letting go of control and its rewards

This process sounds theoretical, but in its application on the ground it has the advantage of making the abstract immediately specific and graspable by honoring existing knowledge through the intuitive connections embedded in the idea of archetypes. This means that the leader isn’t being aggressively guided to unravel everything and break it down into constituent parts in order to make a difference, but they are being given a way of seeing things that offers power and understanding over their own actions.

The implication here is that the leaders’ control primarily extends to themselves and what they do, as well as what they are able to observe, which sometimes might be hard to accept. It means that leaders will have to recognize that deliberate changes in organizational structures, or stating ideal company values might have very little effect. They will have to recognize that their control over others’ actions (except in the most direct and damaging way) is very minimal. The coach can encourage that process by emphasizing why it is worth it for creating the kind of impact most leaders dream of having on their organization through the cumulative power of small interventions. So what they can do is take action themselves, encouraging the direction they have chosen, as the archetype of their organization changes more smoothly around them, alongside the stories people tell.

 

Literature

Beldoch, Michael (1964). Sensitivity to expression of emotional meaning in three modes of communication. In Joel R. Davitz et al. (eds.), The Communication of Emotional Meaning (pp. 31–42), New York: McGraw-Hill.

Campbell, Joseph (1968). The hero with a thousand faces. Princeton: Princeton University Press.

Choy, Esther (2020). What Is Leadership Storytelling, Anyway?. [online] Forbes. Available at: https://www.forbes.com/sites/estherchoy/2020/01/26/what-is-leadership-storytelling/#313d19f07b17 [Accessed 23 July 2020].

Denning, Stephen (2005). The Leader’s Guide to Storytelling: Mastering the Art and Discipline of Business Narrative. San Francisco: John Wiley & Sons.

Frye, Northrop. (2001). The archetypes of literature. In Vincent Leitch (ed.), The Norton Anthology: Theory and Criticism. New York: Norton.

Gabriel, Yiannis (ed.) (2004). Myths, Stories and Organizations: Premodern narratives for our times. Oxford: Oxford University Press.

Lavine, Marc (2014). Paradoxical Leadership and the Competing Values Framework. The Journal of Applied Behavioral Science, 50(2), pp.189–205. https://doi.org/10.1177/0021886314522510.

Goleman, Daniel (1995). Emotional intelligence. New York: Bantam Books.

Jung, C. G& Franz, Marie-Luise von (1964). Man and his symbols. New York: Dell Pub. Co.

Ravasi, Davide & Schultz, Majken (2006). Responding to Organizational Identity Threats: Exploring the Role of Organizational Culture. AMJ, vol. 49, pp. 433–458, https://doi.org/10.5465/amj.2006.21794663.

Snowden, David (2005). Stories from the Frontier. E:CO, 7(3–4), pp. 155–165.

Snowden, David (2002). Narrative Patterns: Uses of Story in the Third Age of Knowledge Management. Journal of Information & Knowledge Management, 1(1), pp. 1–6.

Tong, Yew Kwan & Arvey, Richard D. (2015). Managing complexity via the Competing Values Framework, Journal of Management Development, 34(6), pp. 653–673.

Uhl-Bien, Mary; Russ, Marion & McKelvey, Bill (2007). Complexity Leadership Theory: Shifting leadership from the industrial age to the knowledge era. The Leadership Quarterly, 18(4), pp. 298–318. https://doi.org/10.1016/j.leaqua.2007.04.002.

Five Essential Skills for Successful Collaborative Relationships

I thoroughly enjoyed hosting the first of a series of webinars centred around "collaboration". We had people from all around the world listening in :)

In focusing on the importance of collaboration in building a great team, I delved into the five essential skills for successful collaborative relationships:

  • Collaborative intention
  • Truthfulness
  • Self-accountability
  • Awareness of self & others
  • Problem solving & negotiating

"Collaboration is making joint effort towards a goal" - Vreede, Briggs & Kolfschoten, 2008

As promised we would like to share with you the recording of the session:

There were a couple of questions we didn't manage to get to. Specifically one of the participants wanted to find out where he could find more information on "Magic 21" (aka CDE configuration). I believe the best source for this is here - What’s Magic About Magic 21?

Another participant wanted to know where she could read up on "Conflict Circles". I would recommend checking out this link.

As mentioned in the webinar, I'm a Certified Radical Collaboration® Trainer. The 3-day Radical Collaboration® training is a deeply experiential, transformational course and as such ideally needs to be conducted face-to-face. We will likely only be running this training face-to-face again in 2021. Until such time we can offer this training, we can instead offer a remote 1-day Building Collaborative Skills workshop (Powered by Radical Collaboration®). To learn more about this workshop please contact [email protected]

Lastly be sure to catch my next webinar on "Defensiveness". We'll be posting this on Meetup and across our social media channels soon!

Thank you for joining us and we hope to "see" you next time!

*Follow this link to view upcoming & past webinars on our website*